Overall, the product itself was great and I didn’t have any major issues with the quality. This review specifically addresses their customer service. They claimed to have experience working with Amazon sellers, but we’re now facing a major shipment issue due to their false assurance about providing a tracking number. When placing the order, I specifically asked if a tracking number would be provided, and they confirmed it would—but they never supplied a valid one. I had to constantly follow up for updates, and as a result, Amazon has fined us for not having proper tracking information. This has also caused ongoing technical issues with our account, since Amazon requires tracking under their rules. Because of this, I would not use this manufacturer again.